Effective date: September 9, 2026
The short version. We text you about your account and your tenancy — sign-in codes, application decisions, rent reminders, door codes. Reply STOP to stop, HELP for help. Message and data rates may apply. We do not sell your number, and we do not share it with anyone for their marketing. We do not currently send marketing texts at all.
This policy covers text (SMS) messages sent by CoRent Trust, a Virginia business trust (“CoRent”, “we”, “us”), 15430 Pouncey Tract Rd, Rockville, VA 23146, to a mobile number you give us. It sits alongside our Privacy Policy and Terms of Service, which also apply.
Account and tenancy messages only. These are part of the service you signed up for:
We do not currently send promotional or marketing text messages. If that changes, we will update this policy first, and marketing texts will require your separate opt-in — never bundled with signing up.
You give us your mobile number when you create an account, submit an application, or add it in your account settings. We use it to send the account and tenancy messages listed above.
One thing to know before you stop them: these messages carry rent reminders, access codes and application decisions. If you turn them off you may miss those, and the underlying obligations do not go away. See our Terms of Service.
Account and tenancy messages are sent as events happen, so frequency depends on your activity. A tenant moving in receives more messages that week than in a quiet month.
Message and data rates may apply. CoRent does not charge you for text messages; your mobile carrier’s plan rates do.
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee it. If a message matters — a door code, a payment deadline — it is also available in your account.
We do not sell your mobile number, and we do not share it with third parties or affiliates for their marketing or promotional purposes.
No SMS consent or opt-in data is shared with anyone.
We share your number only with the vendors who deliver the messages and run the service, and only for that purpose: Twilio (message delivery), and the hosting and database providers listed in our Privacy Policy. A host you apply to or rent from sees the phone number you put in your application, because they need to reach you about the tenancy.
You must be 18 or older. We do not knowingly send messages to anyone under 18.
What we do with your number is described in our Privacy Policy, including how long we keep it and your rights as a Virginia or California resident.
We will post changes here with a new effective date. Any expansion into marketing messages will appear here before it happens.
CoRent Trust, a Virginia business trust
15430 Pouncey Tract Rd, Rockville, VA 23146
Email: support@corent.ai
Phone: +1 (774) 426-7368
